Ordering, Returns And Refund Policies

 

  • We accept Visa, MasterCard, Discover, American Express, wire transfers, business and personal checks. All checks are held until cleared before orders are processed.

  • Any and all applicable refunds or exchanges will be limited to the purchase price, less a 25% to 50% restocking fee depending on the product ordered and will not include freight charges.

  • Due to the nature of special orders, no cancellations or refunds of special orders will be accepted once payment is received. If you're not sure about a product, please order a sample.

  • Absolutely no returns on assembled merchandise.

  • Items damaged in shipping must be reported within 72 hours from delivery date.

  • The customer is responsible for all shipping charges going to and returning from destination and proper packaging when returning merchandise for exchange or refund.

  • All items are guaranteed to be free from defects in materials and workmanship for a minimum period of 1 year from the delivery date. Specific warranties may be longer.

  • Any shortages or discrepancies in an order or invoice must be reported within 10 days from receipt of order. Sorry, no exceptions.

  • No items will be accepted for return or refund without prior written authorization.